Risky business
The financial institutions are facing increasing pressure to comply with ant-money laundering (AML) legislation, especially with the introduction of the controversial Third AML Directive. FST asked Dharmesh Mistry, of edge IPK, and Dun & Bradstreet’s Malcolm Parker to discuss how Europe is coping with the regulations.
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How’s your relationship?
For financial services providers, maintaining good relations with consumers is no longer a fringe concern. If you don’t keep your customers happy, your competitors will be only too keen to step in. FST spoke with KANA Software’s Lindsay McEwan, Gagan Bhatnagar of Capgemini, Avaya’s Gordon Loader and Danny Singer of Noetica about this increasingly vital front in the battle for market share.
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