• Meet the architect Financial Services Technology (Europe)             • A new outlook? Financial Services Technology (Europe)             • Technically speaking Financial Services Technology (Europe)             • Key passions Financial Services Technology (Europe)             • Money talks Financial Services Technology (Europe)             • Intelligent risk taking Financial Services Technology (Europe)             • Automatic for the people Financial Services Technology (Europe)             • Criminal minds Financial Services Technology (Europe)             • Tracking down dirty cash Financial Services Technology (Europe)             • Future visions Financial Services Technology (Europe)
SELECTED ISSUE
COVER: FST EU 7
PAST ISSUES
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Issue 3, January 2007 Issue 2, August 2006
Issue 1, November 2005

LEAD STORIES

Meet the architect
José María Fuster, Group CIO of banking giant Grupo Santander, talks to FST editor Huw Thomas about building a global infrastructure and technology’s relationship with business.

• Towering ambitions
• All articles from "LEAD STORIES" section		 Companies in this issue

INTERACTIVE TECHNOLOGY

• Public image ltd.
• Customer opinion and trust
• The missing link
• Why effective customer interaction is the key to success in the UK retail banking sector
• Balancing the quality of the customer experience with the cost of delivery – essential approaches for today’s high performance customer contact environment
• Fraud Management with a competitive edge – transaction technology for the Financial Services Industry
• Xenos
• ECM systems consolidation: tactic or strategy?
• Best Practices in ECM Document Consolidation and Migration
• Are wealth management firms positioned to take advantage of growth opportunities?
• Master data and the promise of SOA
• Data Services for a distributed world
• Get accustomed to…
• Telepresence: the bigger picture
• A deadly exchange?
• Taking on Card not present fraud
• Who’s responsible?
• Benchmarking selected CRM indicators
• Experience 220% growth in your ratio of clients to portfolio manager
• Leveraging data to grow revenues and reduce risk
• Relationship matters
• Healthy relationships
• Award-winning CRM from Standard Bank
• The steps to successful immersive telepresence
• Away on business: Frankfurt
• Technically speaking
• Back to the future
• Better than the real thing?

LEAD STORIES

• Growing pains
• Meet the architect
• Towering ambitions

PAYMENTS & IT SECURITY

• Talking about a crisis
• Brought to book
• A cashless society
• Classified Information: How to Get the Competitive Business Advantage
• Reducing false positives: how simple rules can result in significant savings
• Cash Management products and services:
• A clear strategy
• SEPA coming true
• Eurozone
• Keep it locked
• The rise of mobile computing
• Banksys handles change with WAY4
• Key passions
• Making things secure
• Just a technicality?

PROCESS & COMPLIANCE

• Why licence management tools are key
• Stressing the limits of risk
• RiskServers
• Bucket loads of information? So no excuses for poor decisions or poor performance then?
• Making better business decisions with risk analysis
• Perfecting the Customer Experience
• For banks, Customer Service is key
• Don’t believe the hype?
• Trintech case study
• The $7 billion man
• Security matters
• Part of the process
• A sharp decline?
• Spatial awareness
• Risking danger
• Make IT perform…
• It’s time to streamline the credit origination process and eliminate data silos
• Transforming your organisation with Business Process Management
• What price continuous auditing?
• IT service management
• Compliance pain relief
• A Metastorm BPM case study
• A new outlook?
• Talking about a revolution
• What thought did